Mucazaki Store Returns and Refunds
1. Returns and Refunds
We want you to be completely satisfied with your Mucazaki merchandise. If you’re not, we’re here to help! Please read our refund policy carefully.
2. Eligibility
To be eligible for a refund, the following conditions must be met:
- The item must be in its original condition.
- It must be unworn, unwashed, and free from any signs of use.
- You must initiate the return process within 30 days of receiving the product.
3. How to Initiate a Return
- Contact our customer support team at refunds@mucazaki.com or call our toll-free number.
- Provide your order number and a brief description of the issue.
- Our team will guide you through the return process.
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If approved:
- For online orders, we will issue a refund to your original payment method within 5 business days.
- For in-store purchases, we will provide store credit.
5. Non-Refundable Items
The following items are non-refundable:
- Digital downloads (e.g., music tracks, exclusive content)
- Custom-made merchandise
- Event tickets
6. Shipping Costs
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).
7. Contact Us
If you have any questions or need assistance, feel free to reach out to our friendly customer support team. We’re here to make your Mucazaki experience exceptional!